Senior Customer Success Manager, French & Spanish Speaking

Ditto is the new brand that is evolving Customer Identity Access Management with privacy-first digital identity, using cryptographic and zero-knowledge proofs to secure everyday customer journeys. Our platform helps global brands move beyond passwords and point solutions to seamless experiences that feel instant for users and safe for the business. We don’t just fight fraud or tick compliance boxes. Behind the platform is a team of curious builders and bold thinkers who see identity as the engine of digital business. We collaborate across borders and design with people in mind - from CISOs and product leaders to the customers they serve. We're looking for a senior customer success manager focused on digital identity, authentication, and security to help scale our global customer base, starting with Europe and regulated industries.

You won’t be joining a fully built customer success function—you'll be helping create it. You will act as the trusted advisor after deployment, ensuring customers successfully implement, operate, and expand the Uniken (Ditto) identity platform across onboarding, authentication, fraud prevention, and regulatory use cases.

The role blends technical consulting, operational ownership, and commercial awareness. You will work closely with Product, Engineering, and Sales to translate real‑world usage into customer value, product improvements, and expansion opportunities.

Lead onboarding for strategic customers including architecture alignment, integration planning, stakeholder mapping, and training
Work directly with customer engineers on SDK and API integrations across mobile and web
Make the platform part of the customer’s daily operations, not just a purchased tool

Monitor authentication performance and behavioural patterns
Recommend configuration and policy tuning balancing fraud risk vs user experience
Token/session lifecycle management
Commercial & Expansion Support

Support renewal readiness and adoption maturity
Partner with Sales on expansion rather than handing customers back

Build the Customer Success Function

Help shape how Uniken delivers and supports customers globally

Comfortable working directly with senior stakeholders without heavy internal structure

Technical Account Manager, Solutions Consultant, IAM Engineer or Security CSM background
Start-up or early-stage company experience
Additional European languages (Ideally French, Spanish or German)

Digital identity is becoming central to how businesses grow, how services are delivered, and how trust is built online. Ditto is supporting the infrastructure behind that shift — helping organisations verify customers, reduce friction, strengthen security, and orchestrate trusted digital experiences. This is an opportunity to join a growing company, with a new brand, and help define how we take that story to market. You’ll work closely with senior stakeholders across product, marketing, and commercial teams. You’ll shape messaging that supports growth today, while helping position Ditto for the market opportunities ahead. The future is moving towards more secure, privacy-first digital interactions. If you’re energised by complex products, sharp messaging, and the chance to make a visible impact in a growing business with a new brand, we’d love to hear from you.