Customer Service Representative (German-speaking) - Fashion Industry

Fashion Customer Representative (German - speaking) On-site TR05 page is loaded## Fashion Customer Representative (German - speaking) On-site TR05locations: ESP Barcelona - C/ de la Selva de Mar, 129time type: Full timeposted on: Posted Todayjob requisition id: R1690678Job Title:Fashion Customer Representative (German - speaking) On-site TR05Job DescriptionAre you **passionate about fashion**Leader in premium fashion and lingerie, is looking for a **Fashion Customer Representative** who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.**Why You’ll Love Working with Us**At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.**Your Day-to-Day:**- Deliver exceptional customer support through phone, email, chat, and digital channels- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood- Maintain expert knowledge of products and collections- Log and manage all interactions within our systems, meeting SLA and quality standards- Escalate issues as needed to ensure seamless customer satisfaction- Collaborate with Team Leaders, support teammates, and attend regular meetings- Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed**What You Bring to the Team:**- C2 German and advanced English skills- Experience in customer service, ideally within a Contact Centre environment- Strong communication skills — written, verbal, warm, and professional- Ability to build rapport quickly and show genuine empathy- Organized, reliable, and able to prioritize in a fast-paced environment- Able to navigate decisions with both customer needs and brand guidelines in mind- Proactive, positive, and adaptable — a true “can-do” mindset- Passion for fashion, styling, and helping customers feel their best**What’s in it for you**We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your **unique lifestyle:**- Full-time 39 hours/week permanent contract- Rotative shifts between Monday - Saturday 9:00 to 18:00 - Salary 19,000 euros gross/year + up to 3,300 euros gross/year in bonus - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses **Experience the best version of you!**At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”*English, German (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.