Business Operations Manager Remote

We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are seeking a seasoned Operational Enablement Manager to own, implement, and govern the end-to-end operational and financial lifecycle of our cloud Managed Services portfolio. This is a high-impact leadership role sitting at the intersection of service delivery, financial governance, and intelligent automation, responsible for driving measurable improvements in client service quality, margin performance, and delivery consistency.

oversee end-to-end project management from initiation through closure; embed AI-assisted automation to shift operations from reactive to proactive.

Financial & Lifecycle Management: govern estimation, sizing, and capacity models; manage the financial lifecycle of service subscriptions with a focus on cost optimization, margin performance, and commercial commitments.

Governance & Strategic Alignment: maintain alignment across delivery constraints, SLA obligations, and performance measures; Resource Management & Planning: own allocation, utilization, and capacity planning across the portfolio; Extensive hands-on experience in cloud-managed services operations within a professional services environment.

• Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis.
• Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements.
• ServiceNow, Jira), project management tools (e.g. MS Project, Asana), and knowledge management systems (e.g. Confluence, SharePoint).
• (Genesys Cloud or comparable enterprise contact-centre solutions).

Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

ForeverRemote work culture : make the most of the flexibility that comes with remote work.

Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Global impact : collaborate on impactful projects for top global clients and shape the future of industries.

Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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