Hotel Housekeeping Supervisor

As Housekeeping Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Housekeeping Supervisor, I will assume full responsibility for the efficient operation in the following:

Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.

Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.

Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.

Monitor daily arrivals according to occupancy report in co‑ordination with the Laundry and Housekeeping management.

Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeepers.

Supervise and inspect the work of Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.

Is responsible for the immaculate appearance of all areas of responsibility and cares for all details.

Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.

Ensure Housekeeping hosts have the tools and equipment needed to effectively carry out their respective area of responsibilities.

Administer schedules to ensure enough manpower coverage and to minimize overtimes payment.

Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.

Inspect corridors and service areas as assigned to ensure high standard of order and cleanliness.

Monitor all activities on assigned areas and report irregularities to Security department.

Ensure all lost and found items are labelled, recorded and stored with Housekeeping management.

Issue and control availability of room keys.

Respond to guest requests and immediately handles issues and feedback related to Housekeeping.

Monitor and schedule regular deep cleaning projects when required.

Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.

Maintain stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.

Ensure all equipment and machinery is cleaned and maintained in good condition and stored correctly.

Control inventory of all stock items including linen and cleaning agents to safeguard against loss.

Control expenses and minimize waste within all areas of Housekeeping

Assist with performance reviews of Housekeeping hosts and prepare guidelines and time frames for improvement.

Report any health or safety hazards to the Housekeeping management.

Provide assistance to guests in all hotel emergency evacuation and medical procedures.

Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.

Assist in formulating and establishing plans for all aspects of Housekeeping management and operation.

Attend meetings and training as required by supervisors.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Housekeeping Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have the knowledge of hotel/resort and policies on room allocation etc.

Fluent in Spanish and English.

UE visa/work permit requirements.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Supervisor at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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