Lead Digital & Technology Services

A multinational engineering and technology leader specializing in industrial automation, electrification, and process digitalization, driving productivity and sustainability for clients across diverse industries.

Mission: Lead the design, implementation, and continuous evolution of global IT administration and automation services, ensuring operational maturity, SLA compliance, and ongoing service improvement. (Location: Spain)

Key Responsibilities:

• Design and maintain a scalable service-delivery framework aligned with business objectives.
• Define, monitor, and improve SLAs and OLAs to guarantee consistent service performance.
• Chair the Change Advisory Board to evaluate and approve critical system changes.
• Lead response efforts for high-severity security incidents and report outcomes.
• Drive automation initiatives and review SOPs semi-annually.
• Manage vendor relationships and oversee a €5M+ IT services budget.

Must Haves

• Master’s degree in information management, computer systems, business engineering, or similar.
• Security certification (CISSP, CISM, GCIH, or equivalent).
• Minimum 15 years of IT experience, including at least 10 years in security and SIEM management.
• Proven expertise in ensuring enterprise SIEM (Splunk) and SOAR (Palo Alto XSOAR) platforms deliver business and operational value.
• Experience managing an operational budget exceeding €5 M and leading mixed teams of internal and vendor staff.
• Demonstrated ability to define, monitor, and optimize SLAs/OLAs, and to lead a Change Advisory Board.

Nice to Haves

• Experience with process automation technologies (RPA).
• Familiarity with ITIL frameworks.
• Strategic vision for cybersecurity and advanced security analytics. - Strong negotiation and global stakeholder management skills.
• Proven track record in digital transformation within multinational organizations.