Business Operations Mánager

We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

As an Operations Lead , you play a key role in keeping our Core Operations running smoothly while continuously improving how we work. In this role, you are the driving force behind our day-to-day operational performance, ensuring that our most important customer journeys and operational processes run in a stable, efficient and predictable way.

You work closely with various internal teams and external partners to build a strong operational structure around areas such as payments, onboarding & access, KYC processes, incident management, vendor governance and operational projects .

Monitor and optimise the daily performance of our payment flows (both deposits and withdrawals), actively working to reduce failures and recurring issues.

Coordinate the full incident management process , from triage and communication to follow-up and post-incident reviews, ensuring actions are effectively completed.

Analyse operational data and translate insights into concrete improvement initiatives that contribute to more stable and efficient customer journeys.

Optimise processes around onboarding, login/access and KYC processing , with a focus on SLA adherence, throughput and reducing customer friction.

Work closely with Product, Tech, Compliance and other stakeholders to implement operational improvements and ensure smooth operational launches of new processes or changes.

Manage relationships with external partners and vendors, monitor their performance and maintain clear escalation and follow-up processes.

Lead operational projects and implementations, ensuring clear scope, priorities and consistent follow-up on progress and action items.

Coach and support the Operations Specialist , contributing to a culture of ownership, collaboration and continuous improvement within the operations team.

Experience with incident management and root cause analysis .

Strong analytical skills and experience working with operational KPIs and performance metrics .

Experience managing projects, priorities and operational improvement initiatives .

Strong stakeholder management skills and experience collaborating with Tech, Product, Compliance and external partners .

Experience with KYC processes and compliance requirements .

Familiarity with tools such as Zendesk or similar service platforms .

Interest in or experience with operational data and automation .

You will receive an attractive salary package with various extra-legal benefits such as a company car and performance bonus, as well as ample opportunities for growth and career development. As part of the Superbet Group , we at Napoleon Sports & Casino are unstoppable. We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility.