Configuration Technical Support Specialist

Join an innovative, AI-powered technology environment transforming how consumers discover and purchase products online. Working closely with customers and Customer Success teams, you will resolve technical challenges, optimize product catalog configurations, and ensure reliable search experiences. This fully remote opportunity offers the flexibility to work from your preferred location, collaborate with talented international colleagues, and contribute to technology used by millions of online shoppers.
Product catalog and index configuration:
Assist customers with uploading and configuring catalog data, including facets, searchable attributes, sorting options, and retrieving relevant search results.
Identify opportunities to streamline technical support workflows, improve onboarding practices, and enhance the overall customer experience.
Proven experience in customer support, technical support, or a similar customer-facing technical role.
Understanding of REST-based web services, APIs, and common integration best practices.
A customer-focused mindset and commitment to delivering responsive, high-quality support.
Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing concepts, is an advantage.
Knowledge of A/B testing, client-side and server-side contexts, and network request routing is desirable.
Familiarity with open-source libraries, JavaScript web application development, and integration patterns is a plus.
Fully remote work:
Flexibility to work remotely, subject to applicable hiring and employment requirements.
Home office stipend:
Professional development:
An annual training and development budget to support continuous learning and career growth.