Technical Support Specialist (Servicenow)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.
Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.
Hardware & Software Support
Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., Troubleshoot hardware and software issues to minimize downtime.
Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
Handle system imaging and maintain an accurate IT asset inventory.
Maintain detailed documentation on system configurations, procedures, and support workflows.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
2–5 years in IT support, helpdesk, or technical support roles.

Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
Networking: Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.
ITIL Foundation
Microsoft Certifications (e.g., Cisco CCST or CCNA
Fluent in Spanish and proficient in English (both written and spoken).