Technical Account Manager- Remote

Technical Account Manager
Full Time · Department: Client Services · Work type: Hybrid
Spain / Madrid / Hybrid / Remote
Language: Spanish Mandatory
Team: Client Services
Our agentic process automation platform helps enterprises automate complex, decision‑heavy processes that traditional automation can’t handle and GenAI can’t be trusted with.
We enable organizations to scale operations, resist hallucinations, and bring end‑to‑end visibility and control to your most complex processes.
Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You’ll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise‑wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.
Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on‑site with customers and maisa offices.
Lead enterprise‑wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training and knowledge transfer
Program Management & Governance

Identify and mitigate implementation risks through proactive program management
Develop scalable training programs and materials to drive customer self‑sufficiency and adoption through change management best practices
Stakeholder Management

Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale
Strong program management capabilities including coordinating parallel workstreams, dependencies and stakeholder management from technical teams to C‑suite
Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor’s degree in Computer Science, Information Systems or related field
Business proficiency in Spanish and English; Desired Qualities

Hands‑on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)
Background in process optimization, business process management or digital transformation with track record of successful change management in large organizations
You will be joining one of Europe’s most exciting early‑stage AI start‑ups, where you’ll have the opportunity to work with cutting‑edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment.