Service Delivery Manager, hibrido

Principal Service Delivery Manager page is loaded## Principal Service Delivery Managerlocations: R-210961**WHAT MAKES US, US**Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. WHY THIS ROLE IS IMPORTANT TO US**As a **Principal Service Delivery Manager**, you will play a pivotal role in ensuring our **SaaS Clients** experience seamless, high‑quality service at every touchpoint. You’ll oversee the entire service lifecycle—from planning to delivery—working with cross-functional teams, senior leaders, and clients to drive operational excellence, deepen relationships, and continuously elevate the value we deliver. Your work directly shapes client success and contributes to the evolution of our global service delivery model.**WHAT YOU WILL BE RESPONSIBLE FOR*** Lead and manage service delivery for multiple engagements in line with the respective Customer Success/Account Plans, ensuring services are delivered on time, within scope, and meet client requirements* Coordinate with internal teams to ensure effective resource allocation and seamless service delivery processes in line with SimCorp One experience* Monitor and track service performance using KPIs and SLAs, identifying areas for improvement and implementing corrective actions to enable scalable solutions* Develop and maintain strong client relationships, acting as the primary operational coordination point for service delivery issues and ensuring high levels of satisfaction* Resolve service delivery issues and risks, orchestrating a response with multi-functional teams, ensuring that solutions are implemented quickly and effectively to maintain client trust* Collaborate with senior leadership to define and align service delivery strategies with business goals and client needs* Mentor and guide less experienced service delivery managers, fostering a culture of continuous improvement, global learning and excellence within the team* Analyze service data and client feedback to identify trends, challenges, and opportunities for optimization* Contribute to the development and improvement of global service delivery methodologies and best practices and integration into Compass* Provide regular updates and reports to senior leadership and clients on service delivery performance, risks, and outcomes and extra value delivered – promoting success stories and client referenceable cases* Analyze commercial key ratios like revenue and costs regularly, ensuring the financial forecast is effectively maintained and relevant actions are executed**WHAT WE VALUE**Most importantly, you can see yourself contributing and thriving in the position described above. Flexibility to attend SimCorp office 2x/week as per our hybrid policy.**We also practice a tailored approach to professional development to support the direction you want to take.**NEXT STEPS:**Please send us your application in English via our career site as soon as possible, we process incoming applications continually. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Li-hybrid

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