Remote Customer Success Manager

Kindly submit your CV in English.

ABOUT POWER FACTORS Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*
Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.
With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
* Power Factors is seeking candidates for a key role of Manager, Customer Success to complete our team. Our Customer Success team is responsible for developing and sustaining Customer relationships through strategic engagement. This role benefits from a working understanding of the Renewable Energy industry, including a familiarity with the core functions of Asset Management, Operations & Maintenance, Performance Monitoring, and other related disciplines. The Customer Success Manager articulates Power Factors’ vision and drives value realization with our customers.
We are helping renewable energy owners and operators provide as much clean energy as possible and we’re looking for multidimensional team players to help us continue to solve problems and drive customer success.

Maintaining a complete understanding of our products and service offerings
Demonstrating a programmatic approach in planning and execution
Creating and improving policies and procedures that optimize customer experience
Acting as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc.
Monitoring and tracking performance through CRM of Customer accounts according to key customer success metrics, including user adoption, satisfaction, retention, financial performance, and more
Working in partnership with the Sales team to extend expanded services and support organic growth
Escalation point for support tickets to ensure timely completion and satisfaction
Facilitate training sessions with multiple user groups/roles/functions; Minimum of 2-4 years experience in project management, business process development, professional experience with B2B SaaS
Experience in Renewable Energy industry (Solar/Wind/Storage) is a must
Strong relationship management skills and customer focus
Excellent, professional communication skills in English
Ability to communicate in French, German or Spanish is an asset
We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.