Technical Support Engineer It

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. We build what works, launch it fast, and make sure it hits.
We are looking for a Level 3 IT Support Engineer with relocation to Spain or Cyprus.
2+ years of experience in IT

• Deep knowledge of HTML/CCS,
• Understanding of client-server architecture
• Experience in bash/shell programming (nice to have)
• Experience in SQL/KQL/JQL querying and managing data
• Experience working with logging, monitoring, and alerting tools (e.g., ELK stack, Grafana, PagerDuty)
• Ability to perform log level analysis
• Experience with bug and issue tracking system (Jira preferred)
• Understand of ITIL methods
• Periodically perform analysis to see if new problems need to be registered

Coordinate root cause analysis
Support hot-fix deployment process
Perform log level analysis
Information gathering to ensure complete availability of details required for root cause analysis
Working with the latest technologies (Nest, Kubernetes, Mongo, GraphQL, MySQL, etc.)
Relocation package (tickets, staying in a hotel for 2 weeks)
Company fitness corner in the office for employees
Breakfasts and lunches in the office (partially paid by the company)