Counsellor

What You’ll Do** * Advise and arrange travel for corporate business customers (both individuals and groups)* Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations* Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided* Use positive telephone service techniques and act on special customer requests* Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process. * Passion for excellence in client service, including proactive anticipation of needs* Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)* Professional communication (written and verbal)* Attention to detail* Act with integrity, and look after personal traveler information* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)* Resolving customer issues quickly and independently / with supplier* Teamwork and openness to feedbackOur Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.**These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the .As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.