Executive Housekeeper

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Working within our luxury hotel environment, the Executive Housekeeper plays a pivotal leadership role in delivering exceptional guest experiences through the highest standards of cleanliness, presentation, and service. This role is responsible for leading the Housekeeping team, driving operational excellence, and ensuring all guest rooms, public areas, and back-of-house spaces consistently reflect our luxury brand standards.

As Executive Housekeeper, you will oversee the day-to-day housekeeping operation, develop and support a high-performing team, manage resources effectively, and collaborate across departments to create memorable guest experiences. You will lead by example, fostering a culture of accountability, engagement, and continuous improvement.

CORE WORK ACTIVITIES

Managing Housekeeping Operations:

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs:

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service:

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities:

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observes service behaviors of employees and provides feedback to individuals.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

PROFILE

•Inspirational and people-focused leader with a genuine passion for hospitality and guest service.

•Proven ability to lead, motivate, and develop high-performing teams in a luxury hotel environment.

•Strong operational knowledge of housekeeping standards, procedures, and best practices.

•Understanding of Leading Quality Assurance (LQA) standards highly regarded.

•Exceptional attention to detail with a commitment to maintaining the highest levels of cleanliness and presentation.

•Excellent communication and interpersonal skills, with the ability to build strong relationships across departments.

•Highly organised with strong time management, planning, and problem-solving capabilities.

•Commercially minded with experience managing budgets, labour costs, and departmental expenses.

•Demonstrated ability to drive continuous improvement and operational efficiencies.

•Professional, approachable, and adaptable leadership style.

•Flexibility to work weekends, public holidays, and varied hours as required by operational needs.

•Previous experience as an Executive Housekeeper or senior Housekeeping leader within an luxury environment is essential.

COMPENSATION & BENEFITS •Competitive salary aligned with luxury hospitality standards. •Access to brand benefits, including employee rates and dining privileges. •Health and wellness programs. •Training, development, and career growth opportunities within The Luxury Collection and Marriott International.

This company is an equal opportunity employer.

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