Summer Support Client Advisor (m/f/d) - Madrid Serrano

Summer Support Client Advisor (m/f/d) - Madrid Serrano

We are looking for a future Summer Support Client Advisor to join our team in Madrid, Calle Serrano.

Job responsibilities

• Outgoing, customer‑focused and intuitive sense for luxury: strengthen our customer relationships and continue to build them through first‑class consultations.
• Reach individual CRM goals, leverage extensive product and repair training, shine in all customer interactions— from consultation and sales through small repairs on site.
• Serve as the professional point of contact for all after‑sales topics, even after customers leave the store.
• Responsible for first‑class repair processing from acceptance through communication with the technical team to return to our customers.

Profile

• Experience in the luxury sector desirable; new starters welcomed.
• Fluent in Spanish and English; additional language skills preferred.
• Passionate about consulting and delivering an outstanding customer experience.

Our offer

• Competitive and attractive compensation with an additional profit‑sharing system.
• Staff discount on RIMOWA products.
• Lunch tickets.
• International and exciting environment within the LVMH Group.
• Exciting projects and individual career development opportunities.

Additional information

Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.