Head of Marketplace

• GLOBAL
• Business impact

About Our Client

The company is an international services group operating in multiple countries, delivering consumer‑focused solutions for travelers and cross‑border customers through a combination of physical presence and digital platforms. With a strong emphasis on operational excellence and customer experience, the organization serves millions of users annually across diverse geographies.

With a clear growth‑oriented mindset, the company continues to invest in digital transformation, new business models, and strategic partnerships , expanding its portfolio of services to create additional value for customers and partners alike. Its culture combines entrepreneurship, data‑driven decision‑making, and cross‑functional collaboration within a highly regulated, performance‑driven environment.

Job Description

Marketplace Strategy & 0→1 Launch

• Lead the creation and launch of a marketplace from scratch , defining the value proposition, service offering, business model, and growth strategy.
• Own the end‑to‑end marketplace lifecycle , including business planning, resource allocation, budgeting, development, and go‑to‑market execution.
• Define functional and technical requirements to build a robust, secure, and scalable platform.
• Design and maintain the short-, mid-, and long‑term product roadmap , prioritizing initiatives with the highest customer and business impact.
• Act as the business owner and key user of the platform, ensuring alignment between business objectives and technical execution.
• Lead and oversee the technical teams responsible for platform development and evolution.

User Experience & Business Development

• Ensure a best‑in‑class user experience (UX/UI) , delivering seamless and intuitive customer journeys from access to transaction.
• Define and execute a customer data strategy compliant with applicable regulations, ensuring ownership of the customer relationship.
• Identify, negotiate, and build strategic partnerships , creating a compelling and differentiated marketplace offering.
• Lead the full partner acquisition lifecycle , from prospecting and negotiation to contract signing and onboarding.
• Ensure partner alignment with quality, brand, and ethical standards.

Integration & Go‑to‑Market

• Ensure seamless integration of partner services, products, and payment systems.
• Coordinate multi‑provider payment orchestration , enabling secure and efficient transactions.
• Lead the marketplace launch , working cross‑functionally with marketing, legal, operations, and other key stakeholders.
• Design and implement incentive and activation mechanisms to drive customer acquisition and engagement.

Analytics, Performance & Continuous Improvement

• Define and monitor key marketplace KPIs (acquisition, conversion, retention, profitability).
• Analyze performance data, customer feedback, and market trends to identify growth and optimization opportunities.
• Deliver executive‑level performance reporting with strategic insights and recommendations.
• Conduct competitive benchmarking to identify market gaps and new strategic opportunities.

Cross‑Functional Leadership

• Foster strong cross‑functional collaboration across product, technology, sales, operations, marketing, finance, and legal teams.
• Ensure marketplace initiatives are fully aligned with overall business objectives .
• Partner with finance on forecasting, budgeting, and profitability analysis.
• Collaborate with legal and compliance teams to ensure regulatory compliance and brand protection.

The Successful Applicant

Education & Languages

• Higher education degree in Business Administration, Engineering, Marketing, or a related field .
• Postgraduate education (Master's degree or MBA) in Digital Business, E‑commerce, Project Management , or similar disciplines.
• Advanced English proficiency; knowledge of additional languages is highly valued.

Professional Experience

• Minimum 5 years of experience in e‑commerce, product management, or marketplace leadership roles , with proven experience launching digital products or business units from inception (0→1) .
• Demonstrated experience managing P&L responsibility and commercial performance.
• Proven track record of driving sales growth and market share on major platforms such as Amazon, eBay, Walmart , or equivalent marketplaces.

Technical & Functional Expertise

• Strong technical‑functional mastery of e‑commerce and marketplaces , including:
  • Marketplace algorithms and ranking logic
  • Conversion rate optimization
  • APIs and system/data integration principles
• Hands-on experience with marketplace management and analytics tools such as Google Analytics, Tableau, Power BI , or similar.
• Solid knowledge of payment gateways, attribution models, and A/B testing methodologies .

Strategic, Analytical & Leadership Skills

• Strategic and analytical mindset , with the ability to define and execute a business plan from scratch and make data‑driven decisions.
• Strong project leadership and stakeholder management skills, capable of aligning technical and non‑technical teams around shared objectives.
• Entrepreneurial mindset with a strong focus on innovation and continuous improvement .

Digital & Productivity Skills

• Advanced proficiency in Microsoft 365 (O365) and data analysis tools.
• Comfortable working in complex, cross‑functional, and fast‑paced digital environments.

What's on Offer

Opportunity to launch a marketplace from scratch

Contact

Leticia Rodriguez

Quote job ref

JN-022026-6938486