Program Manager (German Speaking)

N-iX is a global software development service company that helps businesses across the globe create next-generation software products.
Founded in ****, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies.
Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries.
Join N-iX and become part of a team where your ideas make a real impact.Our client provides comprehensive operational support and a range of expert services to the world's leading insurers, brokers, fleet managers, and automotive manufacturers.
The client helps the global insurance market handle millions of claims each year in the most cost-effective and efficient ways possible.
The Group is embarking on an exciting and challenging transformation program and our software solutions are a driving force behind this strategy using cloud computing and leading-edge design patterns.We are looking for an experienced Program Manager to join the project for an 6-month engagement.Key Responsibilities:Programme governanceBuild and maintain an integrated end-to-end plan across all workstreamsDefine and track milestones, deliverables, owners and dependenciesTrack plan vs. actual; run a weekly RAG statusand decision cadenceOwn the overall status as the single source of truthRollout and scale-upEnsure readiness for OEM/insurer rollouts (incl. regional readiness, E2E process/SOP)Define and monitor go/no-go criteriaSynchronise repair-shop onboarding, training (incl. train-the-trainer), product releases and insurer integrationsSteer rollout, hypercare and handover to business-as-usualDependency and critical-path managementSeparate must-haves for the next rollout from items that can follow laterIdentify technical deliverables that block volumeMake dependencies between OEM, insurer, gateway, operations and network visibleSurface resource and prioritisation conflicts that put dates at riskProduct and process stabilisationCreate transparency on incidents, defects and workarounds (age, resolution time, root causes, owners)Drive root-cause resolution of recurring issuesPrevent permanent manual workarounds from replacing technical fixesTrack reduction of lead time and touchpointsKPI and performance managementBuild or consolidate a KPI framework: volume actual vs. forecast, open cases, process deviations, manual touchpointsMeasure lead times across process checkpoints: coverage confirmation, repair-estimate approval, estimate resubmission, invoice approval, payment confirmationManage incidents/defects by count, age and resolution timeTrack repair-shop activation and usage and technical/operational readinessResource and prioritisation managementSpot bottlenecks early and make their impact transparentSteer prioritisation within the programmeMake prioritisation needs versus other initiatives visible, based on factsEscalate decisions in timeStakeholder and management engagementCentral coordinator between business, operations, product, gateway/IT, network development, OEMs, insurers and managementManagement reporting: status, changes since last report (with history), risks, dependencies, decisions, escalationsRequirements:Must-haveVery strong end-to-end programme managementExperience in complex, cross-functional transformation/IT programmesTechnical understanding to challenge dependencies and deliverablesRigorous task, risk, dependency and decision managementTrack record in rollout and scale-up programmesStakeholder management up to executive levelStrong analytical skills, KPI-drivenAble to translate between business, operations and ITStrong delivery focus and consistent follow-upUpper intermediate English and German speaking languageNice-to-haveAutomotive/OEMInsurance and claims processesRepair-shop or network processesDigital process platforms, system integrations/interfacesIncident/defect/backlog managementChange, training and rollout experienceWe offer*:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits*not applicable for freelancers#J-*****-Ljbffr