Business Analyst - Data, Insights & Workforce Management (Global Trade Services)

Are you passionate about turning data into actionable insights that drive operational excellence? Join FedEx Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workforce management, operational visibility, data governance, and intelligent decision-making across Europe.

In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.

We have an exciting opportunity for you to join our team as a Business Analyst - Data, Insights & Workfo r ce Management (Global Trade Services)

Position Summary

Are you passionate about turning data into actionable insights that drive operational excellence? Join FedEx Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workforce management, operational visibility, data governance, and intelligent decision-making across Europe.

In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.

Who We Are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

• Partner with Operations, Compliance, Technology, and Data & AI teams to identify opportunities for productivity and process improvements.
• Gather, analyze, and document business requirements for data, reporting, workforce management, and transformation initiatives.
• Support the development of Power BI dashboards and operational performance reporting.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Gather and document business requirements for Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Employee Self-Service, and Compliance & Risk Management solutions.
• Support AI governance and compliance activities, including documentation, controls, and audit requirements.
• Facilitate workshops, stakeholder discussions, user testing, and adoption activities.
• Translate business challenges into scalable data, reporting, and technology solutions.
• Support implementation of strategic workforce management, telephony, and operational performance initiatives.
• Facilitate workshops, process reviews, and requirements discussions.
• Support user acceptance testing (UAT), solution adoption, and change management activities.

What Do You Bring With You

• Strong analytical and problem-solving skills.
• Ability to convert complex business challenges into practical solutions.
• Excellent communication and stakeholder management capabilities.
• Experience documenting business requirements, user stories, and process workflows.
• Ability to work effectively in cross-functional and international environments.
• Strong attention to detail combined with strategic thinking.
• Fluency in English, both written and verbal.
• Willingness to travel within Europe when required (up to 25%).

Preferred Qualifications

• Degree in Business, Engineering, Information Systems, Data Analytics, or a related field.
• Experience as a Business Analyst, Process Analyst, Product Analyst, or similar role.
• Experience with Power BI, reporting solutions, or business intelligence platforms.
• Understanding of data governance, data quality, and analytics concepts.
• Exposure to Artificial Intelligence, Generative AI, machine learning, or AI governance frameworks.
• Experience working within regulated or compliance-driven environments.
• Familiarity with Agile delivery methodologies.
• Experience within logistics, transportation, customs clearance, or international trade is an advantage.
• Business Analysis certification (CBAP, PMI-PBA, IIBA, or equivalent) is a plus.

What Do We Offer

• Opportunity to play a key role in the transformation of Clearance operations across Europe.
• Exposure to strategic initiatives with direct executive visibility.
• Experience working at the intersection of Data, AI, Operations, and Business Transformation.
• A collaborative and innovative international environment.
• Extensive professional development opportunities in analytics, AI, data governance, and digital transformation.
• Competitive salary and comprehensive benefits package.
• Flexible hybrid working arrangements.
• Tuition Assistance Program.
• Employee Assistance Program for you and your family.

FedEx se fundó siguiendo la filosofía de que las personas son lo principal, una actitud que nos tomamos muy en serio. Ofrecemos oportunidades de empleo equitativas y estamos comprometidos con una plantilla inclusiva y diversa con oportunidades de desarrollo para todos.

Nuestra compañía

FedEx es una de las compañías de transporte exprés más grandes del mundo y ha sido elegida sistemáticamente como una de las 10 empresas más admiradas del planeta por la revista Fortune. Cada día FedEx cumple las expectativas de sus clientes con soluciones comerciales y de transporte, y ofrece servicio en más de 220 países y territorios en todo el mundo. Logramos prestar servicio con esta red internacional gracias a los excelentes miembros que componen el equipo de FedEx, encargados de que cada experiencia con FedEx sea excepcional.

Nuestra filosofía

La filosofía Personas-Servicio-Beneficio describe los principios que rigen todas las decisiones, políticas o actividades de FedEx. FedEx se preocupa por las personas que integran su plantilla y ellas, a su vez, ofrecen el impecable servicio exigido por nuestros clientes, que nos proporcionan el beneficio necesario para garantizar nuestro futuro. El elemento esencial que convierte a la filosofía Personas-Servicio-Beneficio en la fuerza positiva que es para la compañía radica allí donde cerramos el círculo y devolvemos dichos beneficios al negocio e invertimos en nuestra gente.

Nuestra cultura

Nuestra cultura es importante por muchas razones y hacemos que cobre vida deliberadamente a través de nuestro comportamiento, nuestras acciones y nuestras actividades en cada rincón del mundo. La cultura y los valores de FedEx llevan siendo la piedra angular de nuestro éxito y expansión desde nuestros comienzos a principios de la década de los 70. A pesar de que otras compañías puedan copiar nuestros sistemas, infraestructura y procesos, nuestra cultura nos hace únicos y es, con frecuencia, un factor diferenciador en nuestra competencia y desarrollo en el mercado internacional actual.

Equidad, oportunidades y diversidad (EO&D)

En FedEx, nuestro mayor activo son las personas. Estamos comprometidos con la creación de una fuerza laboral diversa, equitativa e inclusiva, y ofrecemos igualdad de oportunidades, trato justo y respeto a todas las personas, independientemente de quiénes sean. Le animamos a presentar su candidatura incluso si considera que su experiencia no se ajusta a todos los aspectos descritos en la oferta, ya que podría ser exactamente la persona que necesitamos para este puesto u otra oportunidad.

No toleramos ninguna forma de discriminación ni acoso por motivos de raza, color de piel, origen étnico, nacionalidad, religión, sexo, edad, información genética, ciudadanía, discapacidad, estado civil, embarazo, orientación sexual, identidad de género, expresión de género o cualquier otra característica protegida por las leyes y normativas nacionales e internacionales. Proporcionamos adaptaciones razonables a los miembros de nuestro equipo y a terceros para garantizar la igualdad de acceso, la inclusión y la equidad en todas las características protegidas.