Team Lead Salesforce Core

About Making Science

Making Science is an international digital acceleration company with over 1,200 experts across 15 markets, including Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Norway, Finland, Germany, Georgia, and the USA. As a proud consulting partner of Local Planet --- the world's premier network of independent media agencies --- we deliver a suite of digital, technology, and performance marketing services to a global clientele. Our expertise spans digital marketing and MarTech, software and cloud solutions, artificial intelligence, and SaaS, all underscored by a relentless pursuit of innovation.

Making Science was ranked 15th in the FT1000: Europe's Fastest-Growing Companies 2023. Committed to making a positive impact, Making Science actively engages in various ESG initiatives. We've joined forces with the Climate Pledge, the United Nations Global Compact, and Pledge1%, dedicating resources and efforts to support non-profit organizations. Through these endeavors, we are committed to driving meaningful change for a brighter, more sustainable future.

As part of its commitment to innovation, Making Science offers its clients end-to-end capabilities required for consulting, development, integration, and maintenance of advanced IT solutions. Our global network of delivery hubs not only fosters job growth but also serves as an incubator for cultivating top-tier tech talent, fueling projects that accelerate transformation and modernisation.

Our team is composed of digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data.

Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person's contribution is essential to achieve our success.

We believe in the power of diversity and the value of inclusion.

At Making Science, our unique experiences, backgrounds, and perspectives are what drive our innovation and success. We are dedicated to providing an equitable hiring process and an inclusive work environment where all individuals are respected and feel they belong. Join us and bring your whole self to work!

Some details about your department

We are looking for a Salesforce Core Team Lead with solid functional and technical experience in the Salesforce ecosystem, capable of leading teams and consulting projects for clients in sectors such as Retail, Real Estate, Banking, Energy, or Consumer Goods. In this role, you will not only be the functional point of reference for Sales Cloud and Service Cloud projects but also the key figure in managing the team, client relationships, and driving the adoption of generative AI solutions within Salesforce (Agentforce, Einstein Copilot, Prompt Builder).

What we'd like you to do

• Team Leadership: Lead teams of functional and technical consultants on Salesforce implementation projects, assigning tasks, and monitoring performance.
• Functional Reference: Act as the functional point of reference for Sales Cloud and Service Cloud projects, designing and overseeing automations (Flow, Process Builder, Apex triggers when applicable).
• Client and Project Delivery Management: Manage the client relationship, including requirements gathering, solution presentation, and tracking of deliverables.
• Planning and Quality: Coordinate the planning, estimations, and quality of the team's deliveries.
• AI Innovation: Drive the adoption of generative AI solutions within Salesforce (Agentforce, Einstein Copilot, Prompt Builder), providing a strategic vision on the evolution of autonomous agents, as well as participating in pre-sales proposals.
• Mentoring: Mentor and develop the junior/mid-level talent on the team.

What we'd like you to bring

• Experience: A minimum of 6-9 years of demonstrable experience in Salesforce consulting, with at least 1 year leading teams (2+ years is highly valued).
• Certifications: Salesforce Certified Administrator + at least one of the following: Sales Cloud Consultant or Service Cloud Consultant.
• Core Salesforce: Solid functional knowledge of Sales Cloud and Service Cloud.
• Automations: Proficiency in Flow Builder, Process Builder, and Approval Processes.
• Data and Security Model: Strong knowledge of the Salesforce data model (standard/custom objects, relationships) and security model (profiles, roles, permission sets, sharing rules).
• Reporting: Experience designing reports and dashboards for business monitoring.
• Project Management: Familiarity with agile methodologies (Scrum/Kanban) and release management tools (sandboxes, change sets, or similar).
• Technical Vision: Ability to discuss architecture decisions (Apex, LWC, integrations) with development profiles, although the role is not hands-on coding.
• Client Management: Demonstrable experience in requirements gathering, workshops, and proposal presentations.
• Industry Experience: Previous experience in at least one of the following sectors: Retail, Real Estate, Banking, Energy, or Consumer Goods.
• Leadership: Experience in people management, task delegation, and performance tracking.
• Languages: High level of Spanish and English (for international projects).

Desirable Requirements (Bonus Points):

• Previous experience as an Agentforce Team Lead or similar.
• Practical knowledge of Einstein AI (Einstein Copilot, Einstein Bots, Predictive/Generative AI).
• Experience with Prompt Builder and designing prompts for AI agents.
• Additional certifications: Data Cloud Consultant, Agentforce Specialist, Platform App Builder, Business Analyst.
• Previous experience in top-tier consulting firms (Big Four, Accenture, etc.).
• Experience in Apex, LWC, or integrations (REST/SOAP APIs, Platform Events, Middleware like MuleSoft).

Perks of joining us

• We give you complete stability with an indefinite job contract.
• We offer a fixed salary according to your worth and experience, plus a performance based bonus.
• Get the most out of your salary with our Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance).
• Do you know someone that fits in Making Science? Refer him or her, and you can get a bonus if they're hired!
• Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.
• The opportunity to meet our international team with our Ambassadors Program.
• We care about a healthy work-life balance. You can count on having flexible working hours and one day a week where you can work from home.
• You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.
• Pack your bags! You'll have 23 vacation days, plus 24th, 31st of December and San Publicito are off, and we have afternoons off on the eve of national holidays.
• Work comfortably and follow your own style, because we don't have a dress code.
• We know how to have a good time!
• Never go hungry with our free daily fruit and our vending machine card!
• Take a break on our terrace, play foosball, darts, or PlayStation
• Be a part of a young, adventurous, and professional team, with people you'll grow fond of!