BALENCIAGA Sales & Client Advisor

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

We are currently seeking a Sales Advisor who will report to the Store Manager for the next new opening in Las Rozas de Madrid.

Your opportunity

To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth. 

How you will contribute

• Develop and maintain good product knowledge and provide excellent customer service 
• Understand current products, trends and collections and ensure that customers are informed and aware 
• Replenish stock and maintain high standards of merchandise and product presentation 
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company 
• Keep up to date with customer requirements and operating procedures 
• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met 
• Ensure that all procedures and policies are understood. Carry out work according to those standards
• Personal appearance and presentation must be strictly in line with company standards 
• Adheres to Security and Health and Safety regulations 
• Opening & closing the Store according to the needs of the business, in line with Company security rules 
• Carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Who you are 

• Previous experience in a similar role 
• Experience in a customer service role with face-to-face customer contact 
• Ability to adapt to frequent change and a high-pressure environment 
• Ability to initiate contact and communication 
• Motivated by being a team player with a common goal 
• Excellent communication and interpersonal skills with the ability to build and maintain relationships 
• A strong team player and considerate of colleagues 
• Ability to speak fluently Spanish and English. A third language is highly advantageous.

Why work with us? 

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.