Senior/Staff UX Researcher

Overview

We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink invests and how we evolve the product. This is a strategic role: you will build a research program that uncovers the mindsets, motivations, and mental models behind how our customers work, and turn those into frameworks the rest of the company can build on. You’ll set the research agenda based on a deep understanding of the business strategy but always "speaking truth to power" by putting the needs of the customer first. You'll decide what's worth knowing, not just answer what's asked.

Responsibilities

• Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions.
• Build durable frameworks such as: customer mindsets and segmentation, mental models, jobs‑to‑be‑done, & journey maps that give the whole company a shared, lasting understanding of who our customers are and how they think.
• Create trust with internal stakeholders who maintain key customer relationships.
• Partner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence‑backed narrative about our customers.
• Own a program of work: set priorities based on what will move the business most, rather than operating as a service function.
• Influence product, design, and executive leadership by translating research into clear strategic direction.
• Mentor designers, researchers, and product partners to raise the research fluency of the broader organization.
• Establish and evolve the methods, tooling, and standards of Nexthink's research practice as it matures.