Luxury Automotive Expert - Spanish & English Premium Automotive Project | Hybrid - Madrid

At Foundever, we are looking for Customer Experience Specialists to join an international luxury automotive project in Madrid.

This opportunity is ideal for professionals with experience in customer service who are looking to develop their career in a stable, international, and quality-focused environment, representing a prestigious automotive brand.

What will your responsibilities be?

• Manage customer inquiries and requests through different communication channels
• Provide a professional, efficient, and customer-oriented service
• Handle incidents and follow established processes and quality standards
• Ensure an excellent customer experience in every interaction
• Perform administrative and follow-up tasks related to customer support

What do we offer?

• Permanent full-time contract (39h/week)
• Hybrid work model
• Rotating schedule from Monday to Friday between 07:50 and 20:00
• Salary from €22,100 gross/year, including language bonus
• Additional availability bonus of up to €400 gross/month for weekend coverage outside regular working hours
• Fully paid initial training (3 weeks) from Monday to Friday, 09:00--18:00
• Stable project within an international company
• Professional and collaborative work environment
• Real opportunities for internal growth and development

What are we looking for?

• Native or bilingual Spanish
• Advanced English level (minimum C1)
• Previous experience in customer service, contact center, or client-facing positions
• Previous experience working with luxury or premium brands will be highly valued
• Strong communication and organizational skills
• Customer-oriented profile with good digital skills
• Interest in the automotive sector, especially premium/luxury brands
• Portuguese will be considered a plus
• Valid work permit for Spain

Why join Foundever?

At Foundever, people are at the center of everything we do. We provide a dynamic and multicultural environment where employees can grow professionally while contributing to high-quality customer experiences for leading global brands.

Foundever is committed to equal opportunities, diversity, and inclusion throughout the recruitment process.