Coordinador/a GGT French Madrid - (Madrid)

Empresas: Minor Hotels Europe & Americas

We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid. The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents, ensuring the efficient management of booking requests received through the various sales channels used by our clients.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Responsibilities

• Supervise and support a team of agents in the Reservations Department.
• Detect improvement areas within the team by monitoring agents’ handlings, providing feedback, setting action plans and following up on them.
• Work closely with the Training and Quality Team to ensure the team provides excellent service to our customers.
• Define prioritizations to achieve goals and organize the team accordingly.
• Identify improvement areas to optimize processes and procedures.

Qualifications

• Have experience in Groups and Events handling and/or the Hotel Sector.
• Knowledge of French is a must.
• Be goal-driven and able to meet deadlines and work well under pressure.
• Have the ability to effectively multi-task and juggle multiple responsibilities at once.
• Cooperative and communicative attitude with co-workers, managers and employees.
• Excellent communication skills and ability to lead and guide.
• Organized and methodical person.
• Critical thinker with problem-solving skills.

Offered

• Integration into a dynamic team focused on excellent service.
• Commissions as a percentage of objectives.
• Remuneration according to the position.
• Continuing Training Plan to enhance professional development.
• Access to the e-learning training platform.
• Possibility of functional, national and/or international mobility.
• Incentives and Benefits Plan.
• Ticket Restaurante.
• Hybrid work model. Monday to Friday. Time slot 08:00-20:00.
• Special rates for employees, family and friends in Minor Group services, including accommodation, food and beverages.
• Credits granted based on years of service for reservations or meals in national and international hotels, resorts and Minor Group restaurants.