Danish Assistance Coordinator in Torrevieja or Fuengirola...

Danish Assistance Coordinator Job in Torrevieja or Fuengirola | JobSqd

About Spain

Spain’s southern coast is known for its warm climate, relaxed lifestyle and international communities. Cities such as Torrevieja on the Costa Blanca and Fuengirola on the Costa del Sol attract professionals from across Europe who want to combine career opportunities with life near the Mediterranean Sea.

Living here means enjoying sunny weather most of the year, beautiful beaches, international restaurants and a vibrant expat environment. It’s an ideal location if you want to build an international career while enjoying a better work–life balance.

You need an EU passport to apply.

Click here to read more about living and working in Spain.

The job

As a Danish-speaking Assistance Coordinator in the travel assistance sector, you will support Nordic travellers around the world who experience illness, accidents or unexpected situations while travelling.

You will be the first point of contact for customers who call the emergency assistance centre. Your role is to listen carefully, assess the situation and ensure the customer receives the support they need.

The assistance centre operates 24/7, so the role includes rotating shifts covering day, evening and occasionally night hours.

Your daily work will include tasks like these:

• Handling incoming calls and emails from travellers worldwide

• Listening to customers and assessing their situation

• Explaining insurance coverage and next steps

• Creating and managing cases in the internal system

• Coordinating medical assistance with doctors or clinics

• Arranging flights, accommodation or other travel logistics when needed

• Collaborating with insurance partners and service providers

• Ensuring customers receive professional and compassionate support during difficult situations

We offer

• Full-time contract in Spain

• Positions available in Torrevieja or Fuengirola

• Start date in early April

• Rotating shift schedule (day, evening and sometimes night)

• International working environment with Nordic colleagues

• Meaningful work helping travellers in challenging situations

• Career opportunities including roles such as Assistance Coordinator, Senior Assistance Coordinator and Specialist

• Training and support when starting the role

Your qualifications

• You speak Danish and English fluently, both written and spoken.
  

• Additional language skills are an advantage.

• Backgrounds that may fit this role include tourism, healthcare, insurance, law, international studies or similar.
  

• Experience in customer service, call centres, travel assistance, healthcare or insurance is beneficial.
  

• You communicate clearly and professionally by phone and in writing.
  

• You are structured, solution-oriented and able to stay calm in busy situations.
  

• You enjoy helping people and working both independently and as part of a team.
  

• You are comfortable using computer systems and learning new tools quickly.
  

If you have any questions about the position, please send an email to Ver el correo electrónico en jobs.jobsqd.com . Our recruiters will be happy to help.