Clinical Support Specialist

Job Description

We are searching the best talent for: Clinical Support Specialist. The Clinical Support Specialist provides technical support to Biosense Webster product sales in new and established accounts, working to accomplish sales objectives and greater market penetration. He/she will provide technical and clinical support in Electrophysiology Lab. This job is eligible for sales incentives/sales commissions.

Responsibilities

• Provides technical support to physicians, nurses and other medical professionals on company products and services.
• Provides technical and clinical support to procedures with navigation system.
• Carries out presentations to customers.
• Demonstrates proper use of products to customers.
• Keeps up with the latest clinical data supplied by the company, presenting and discussing this data with health care professionals during presentations.
• Makes regular visits to customer locations to gather company product information and market conditions.
• Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls.
• Provides technical support for upgrades and other special service programs to support field service activities.
• Develops customer and product focused technical packages.
• Facilitates understanding of clinical trial data.
• Accomplishes sales plan in the designated area.
• Monitors competitor activity and products.
• Develops strategies to increase opportunities to interact with customers.

Requirements

• Engineer's Degree (biomedical or electronic, preferably with major in physiology)
• Fluent English
• Excellent oral and written communication skills, as well as solid organizational and time management abilities are required.
• Interpersonal and customer relationship-building skills.
• Analytical thinking.
• Results oriented.
• Sense of urgency.
• Big picture orientation with attention to detail.
• Communication and presentation skills.
• Teamwork and collaboration.
• Integrity.

Preferred Skills

• Commercial Awareness
• Electrophysiology
• Engineering
• Account Management
• Collaboration
• Communication
• Cultural Competence
• Customer Centricity
• Healthcare Trends
• Issue Escalation
• Market Knowledge
• Market Research
• Objectives and Key Results (OKRs)
• Organizing
• Problem Solving
• Sales
• Sales Support
• Sales Training
• Solutions Selling
• Sustainable Procurement
• Vendor Selection

Benefits

• Base pay range: €35,000.00 - €55,315.00
• Annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on employee’s and company’s performance of the previous calendar year.
• Sales commissions.
• Vacation days.
• Parental leave for a minimum of 12 weeks.
• Bereavement leave.
• Caregiver leave.
• Volunteer leave.
• Well‑being reimbursement.
• Programs for financial, physical and mental health.
• Service anniversary and recognition awards.
• Participation in several insurance plans (subject to terms of plans and location).