L2 T Support Specialist

It Desktop Support- Madrid, – Spain (Dispatch/On Demand Request) Location: Madrid, Community of Madrid, Spain Responsibilities Level 2 support for all hardware and software related problems including troubleshooting and resolution.
Monitor and process tickets / incidents.
Act as central point of contact as part of end user support.
Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
Maintain, configure, install, and monitor printers including centralized management software.
Perform equipment install-move-add-change operational processes as needed by the businesses.
Analyze and recommend new technology, upgrades, and services for end users.
Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations.
Rotation of on-call schedule for after-hours support.
Participate in various IT and business projects.
Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
IT support for warehouse management (scanner and printers), where applicable.
Responsible for telephone and network socket patch management, where applicable.
Participation in the continuous improvement of existing and new helpdesk processes.
Collection and administration of documentation.
Qualifications High school diploma, GED, or country equivalent required.
2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required.
Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician or comparable qualification.
Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting, Financial Services, and Banking #J-*****-Ljbffr