Operations Manager

We're looking for someone who can take ownership of the operational side of Triple and make sure things run smoothly as we scale.
This is a broad, hands-on role covering customer onboarding, customer success, payments, internal operations, and cross-functional projects. You'll work closely with the founders and take ownership of many of the things that currently sit across different people.
We're looking for someone highly organised, proactive, and comfortable operating in a fast-moving environment with little structure.
What you will do
Own and improve key operational processes across Triple
Drive cross-functional projects and make sure priorities, owners and deadlines are clear
Work closely with the founders on strategic and operational initiatives
Identify areas where the company can operate more efficiently and build the processes to fix them
Coordinate across Commercial, Product, Engineering and Finance when projects require multiple teams
Support customer success and ensure important client topics move forward
Help manage customer onboarding and implementation processes
Build reporting and visibility around the metrics that matter
What you need
5+ years of experience
Experience in a scale-up, consulting, investment banking, fintech or similar
Strong project management and organisational skills
Comfortable working across technical and non-technical teams
Ability to take ambiguous problems and turn them into clear actions
Strong analytical mindset and confidence working with data and metrics
Comfortable working directly with enterprise customers
Experience in banking, payments, fintech, or regulated environments is a strong plus
Comfortable using AI and automation tools to improve operational processes
Strong communication skills and the ability to keep multiple stakeholders aligned
About Triple
Triple is building the intelligence layer for financial services. Triple is building the intelligence layer for financial services. From our roots in merchant transaction data, we've expanded to solve one of the industry's biggest challenges: payment disputes. We are deploying AI agents to fully automate this for top-tier card issuers.
With $10M in funding and a global footprint spanning over 60 banks and fintechs (including Airwallex, Qonto, and Trade Republic), we are a fast-moving, experienced team. Join us to help shape the future of banking operations.
Conditions
100% remote. Competitive salary, and equity. We are an AI-native company: every engineer here works with coding agents daily, and you will have the AI tools you need without usage limits. We build client-led, which means you will sit close to the banks using what you ship. Travel to client sites as needed. The chance to shape how the world's largest banks run operations with AI.
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