IT Manager - Enterprise Applications Service Delivery & Operational Excellence

IT Manager – Enterprise Applications Service Delivery & Operational Excellence

At Flowserve, we are evolving how enterprise technology supports the business, moving from reactive execution to disciplined, predictable, and trusted operations.

Responsibilities

• Ensure predictable and stable operations across Enterprise Applications.
• Bring discipline and transparency to demand intake and prioritization.
• Reduce recurring operational noise through structured root cause management.
• Establish meaningful KPIs that provide clear visibility and accountability.
• Ensure professional, confident communication with business stakeholders.
• Own operational readiness and transition from project delivery into steady-state support.
• Shape a mature Regional Support Model aligned with enterprise standards.
• Contribute to enterprise-level decision-making as part of the EnSite leadership team.

Qualifications

• Senior leadership experience in complex ERP or enterprise application environments (SAP, Oracle, or similar).
• A structured and disciplined approach to operational excellence.
• Experience in demand management and service governance.
• The ability to create clarity in complex, matrixed environments.
• Calm, thoughtful judgment under pressure.
• Strong stakeholder communication and expectation management skills.
• A mindset focused on long-term sustainability rather than short-term heroics.

Benefits

• We offer variety of benefits alongside competitive salary.

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision.