Customer Operation Specialist

Who we are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries; IT, automotive, new energy, and rail transit; As of today, BYD employs nearly one million people worldwide.

At BYD Europe, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As a Customer Operation Specialist, your mission is to deliver an outstanding customer experience by supporting and optimizing customer operations across multiple touchpoints. You will play a key role in ensuring smooth communication between customers, internal teams, and partners while contributing to the continuous improvement of customer satisfaction, engagement, and operational efficiency.

What You’ll Be Doing

Community Growth & Engagement

• Develop and execute community growth strategies tailored to the UK market.

• Drive user engagement through campaigns, discussions, and interactive content.

• Identify and nurture key users (KOLs, active contributors, brand advocates)

Content Planning & Management

• Plan and publish high-quality, localized content (posts, topics, campaigns)

• Moderate user-generated content to ensure quality and compliance.

• Identify trending topics and align content with user interests.

Content Planning & Management

• Plan and execute online and offline campaigns (e.g., test drive events, meetups.

• Collaborate with marketing and after-sales teams to launch engagement initiatives.

• Support offline activities such as vehicle showcases and community events.

Data & Insights

• Monitor community performance metrics (engagement, retention, growth)

• Analyze user behavior and optimize content and operations strategies.

• Provide regular reports and actionable insights.

What You Bring

• Bachelor’s degree in Business Administration, Marketing, Communications, Customer Service, or a related field.

• Previous experience in customer operations, customer service, community management, or similar customer-facing roles.

• Strong communication and interpersonal skills with a customer-first mindset.

• Ability to coordinate multiple tasks and work effectively in a fast-paced environment.

• Excellent problem-solving and organizational skills.

• Analytical mindset with attention to detail and data-driven thinking.

• Experience with CRM systems, customer support tools, or digital platforms is a plus.

• Proactive attitude, adaptability, and team spirit.

• Passion for innovation, sustainability, and the automotive industry.

• Fluency in English is required; additional European languages are considered a plus.

Why Join Us

• Be part of a fast-growing, innovative global automotive company.

• Work closely with top leadership, influencing strategic projects and initiatives.

• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.

• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector .

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team