Operations Specialist

Join Impress – Europe’s Dental Chain Leading Health-Tech Innovator!

We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 120 locations, offering leading care and state-of-the-art technology.

Location:

This position is based on-site at our headquarters in Barcelona (Spain) .

✨ Your Role:

• Design, maintain, and optimize internal data using internal and external tools

• Own clinic scheduling and capacity management. Open and close agendas and help to harmonize visit types amongst countries for efficiency

• Ensure data integrity and accuracy by regularly updating records and implementing quality control measures.

• Assist in data management and help with data integrity, deepdiving in each patient situation, and help to have a clean database

• Assist in creating data and help to put controls over different departments

• Conduct in-depth data analysis, identifying trends, anomalies, and patterns to inform strategic decision-making in the requested areas

• Serve as a key liaison between multiple departments (Finance, HR, Clinical, Legal, Operations, Country, and Customer Care) to ensure alignment on data processes and strategy.

• Identify and investigate inconsistencies, inefficiencies, or bottlenecks in current workflows, offering data-driven recommendations for improvements.

• Monitor and assess the performance of the company's OKRs

• Take the initiative to identify new trends, technologies, or methodologies that could improve workflows.

• Lead by example & never stop improving

What You’ll Bring:

• Fluent in both English and Spanish (written and spoken) to support daily cross-functional work

• Degree in Economics or Statistics

• Experience in operations within a company in the dental or similar sectors such as Retail, Luxury, Aesthetics, or direct-to-consumer sales

• 100% hands-on mindset with a strong focus on continuous improvement

• Strong communication skills

• Ability to work with data and conduct analysis for strategic decisions

• Excellent command of Excel and data analysis tools

What We Offer:

• Growth opportunities

• Employee discounts on treatments and products

• Flexible schedule and a collaborative, inclusive culture

• Free gym and modern office in Barcelona city center

• Dynamic, international, and collaborative team environment
  

At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply - regardless of race, color, religion, gender identity, sexual orientation, age, nationality, disability, or any other factor..