Launch Program Manager, Global Engineering Services Emerging Countries

Launch Program Manager, Global Engineering Services Emerging Countries

Job ID: 10436408 | Amazon Commercial Services Pty Ltd

At Amazon, we’re working to be the most customer‑centric company on earth. To achieve this, the Global Engineering Services (GES) Emerging Countries Launch Team needs exceptionally talented, bright, innovative and driven leaders. The key to this mission is strategic, large‑scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner.

About the Role

We are looking for a customer‑obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you thrive in an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a growing team within Amazon.

As a Launch Program Manager, you will work with and influence numerous cross‑functional stakeholders both inside and outside of GES with a direct impact on our internal customers in operations. This role calls for an individual who is not only passionate about continuous improvement but also can strategically develop processes and mechanisms to achieve business goals.

Successful Candidate Profile

• Possesses the ability to naturally gain trust and consistently delivers results.
• Results‑driven, hard‑working, and a creative person who loves solving challenging problems.
• Works backwards from the customer to scope and define program requirements and critical milestones.
• Can effectively navigate ambiguous situations without heavily relying on direct support from their leader.
• Demonstrates a high level of ownership to drive multiple time‑sensitive action items simultaneously through multiple business groups.
• Manages multiple projects with competing deadlines whilst maintaining a customer focus.
• Collaborates with and influences team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.
• Partners to build and execute on new initiatives and roadmaps each year.
• Optimizes cross‑team processes that improve team efficacy and delivery.
• Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
• Takes ownership and accountability for programs, while maintaining the ability to ask for help, and escalating issues and problems as necessary to keep programs on track.
• Is comfortable with a high degree of ambiguity and operating in a rapidly evolving and changing landscape.
• Dives into details and leverages high judgment and gut instinct.
• Communicates effectively to all stakeholders related to a launch or program/project.

Key Job Responsibilities

• Extensive travel, up to 50%.
• Effectively manage the Road to Launch process, which ultimately allows for a building hand‑off that passes operational readiness testing and sets the operations team up for success.
• Manage day‑to‑day relationships with multiple Fulfillment Centers (FCs), Sort Centers (SCs) and Delivery Stations (AMZL).
• Coordinate GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational success.
• Dive deep into existing processes to identify defects or opportunities for process improvements.
• Compile, manage, and report on weekly project metrics.
• Drive multiple projects to optimize, standardize, and/or improve processes within and outside of launch.
• Technical configuration of new buildings, E2E testing to ensure operationalization and troubleshooting with tech teams globally.
• Understand operational flow and dependencies, ensuring expansion/launch works align with facility capabilities.

Basic Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• Bachelor’s degree.
• Advance English B2+.

Preferred Qualifications

• 2+ years of driving process improvements experience.
• Master’s degree in Engineering, Operations, or Construction Management or equivalent.
• Operations experience leading the execution of daily operational plans.
• Demonstrated capability in the planning, design review & implementation, and project management/control of new structures & the enhancement of existing facility buildings.
• Fluency in Spanish and/or Portuguese are considered preferred qualifications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.