Daily & Savings Operations Expert

At ING we are looking for Daily Banking & Savings Process Expert

We are looking for a talented and enthusiastic Daily Banking & Savings Process Expert to join our COO Daily & Savings Team of COO Products Tribe Spain.

The responsibility of this team is to analyze, monitor, control and develop the transactional and savings accounts processes. Focused on the E2E customer journey we ensure the proper work of the process and the best customer experience.

As a key member of the team, you will provide knowledge and expertise in the operations area. This means process monitoring, controlling SLAs, managing external providers, process efficiency, customer service, collaboration and continuous improvement.

Key responsibilities

• Have deep understanding of the client daily & savings processes, including bankruptcies.
• Implement robust controls and procedures; be responsible for controlling and monitoring external providers’ flows to detect, prevent and avoid inefficiencies.
• Ensure that we provide our clients with the best experience and commit to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.
• Create and maintain reports aligned with business and operational needs.
• Use data as a facilitator for decision making: measurement, obtaining operational data, analysing trends and volumes, seeking improvements that increase customer satisfaction and cost efficiency.
• Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive client experience.
• Be responsive, proactive, and empathetic in interactions with customers and colleagues.
• Collaborate closely with other departments such as Retail business, compliance, risk management and technology to coordinate efforts and address challenges collectively.

Qualifications

• University graduate.
• Previous knowledge of operations and operative way of working; familiarity with tools such as Forseti, Calidad and client onboarding flows is a plus.
• Proven stakeholder management experience, particularly external providers management.
• Strong analytical skills.
• Take on new opportunities and tough challenges with urgency, high energy and enthusiasm.
• Build partnerships and work collaboratively to meet shared objectives and build strong customer relationships.
• Deliver multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Make timely decisions that keep the organization moving forward and create better ways for success.
• Plan and prioritize work to meet commitments aligned with organisational goals, holding self and others accountable.

Benefits

We value work‑life balance. You will have a flexible schedule that lets you choose which days you work from home and which you come to our Madrid office.

Restaurant card. Enjoy meal vouchers that help cover lunch costs.

Our house will be your home. Our offices feature electric mobility solutions, on‑site medical services, hairdresser, gym, and a service to help you with errands.

Health insurance. Coverage for you and your family (spouse/partner and children).

Life insurance. We help you protect what matters most.

Flexible remuneration. A tax‑advantaged model that includes services such as nursery, transport card and training aids.

Free company shuttle. Six routes (North, Central, South, A5, A42 and A6) to bring you to our office in Madrid comfortably.

Banking benefits. Special loans and mortgage conditions after 6 months working at the bank, plus a pension plan after 1 month.

More vitality and belonging. 360º care of the employee: physiotherapy on site, clinics with top athletes, Gympass service, and employee networks such as Rainbow Lions, Leonas & RIÑG.

International remote work program. Work remotely from anywhere.

About ING

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first to work with agile methodologies.

Although based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud of our diverse team and are committed to developing a culture of diversity, inclusion and belonging that fosters collaboration and innovation.

We focus on sustainability with the ambition of empowering our sustainability journey.

We strive to make things happen, help others be successful, and always be one step ahead – that’s our DNA.

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.