Customer Support Agent with English (Nordic market)
Completa
CPM International
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! What will you be doing?
What skills & experience you'll bring to us?
What do we offer?
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! What will you be doing?
- Providing an outstanding customer experience through every customer interaction
- Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
- Dealing with queries regarding multiple brands and products (across several industries)
- Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
- Embracing our company values and acting as a brand ambassador
What skills & experience you'll bring to us?
- A fluent level of Nordic language with exceptional grammar and spelling skills
- A high level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Previous experience in a customer-facing role or a call centre environment would be a plus
- Flexibility, adaptability, and ability to multi-task
- Confidence and an enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
- Strong team spirit and a \"can do\" attitude
What do we offer?
- Start date: different start dates
- Contract:Temporary (1-month probation period)
- Full or Part time (39 or 20 hours/week)
- Salary: competitive
- Paid bank holidays + 1 extra day in lieu
- Hybrid Office work model:
- Training: Fully paid
- Office location: Barcelona (La Sagrera)
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- Our process: Submit CV, then email, phone screening, and video interview.
Oferta de empleo publicada 2 días atrás
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