OnSite Services Engineer

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Your Role and Impact

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Key Responsibilities

• Order processing and acceptance.
• Prepare cost estimates minus discounts according to specifications.
• Schedule orders.
• Prepare quotations for standard products according to predefined lists.
• Read and evaluate customer specifications and customer requirement documents.
• Compile technical and commercial offer documents.
• Build and maintain strong customer relationships.
• Support customers during site visits- Process customer complaints.
• Find, develop and implement technical solutions for special problems.
• Coordinate with internal and external customers effectively.
• Establish safe and proper work area and follow all safety requirements.
• Perform in-house and on-site repairs and service activities.
• Provide technical support and training as needed- Other duties as assigned,

Required Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
• Experience with pumps, hydraulic systems, or field service operations.
• Knowledge of vibration analysis and hydraulic system performance.
• Experience serving customers in oil & gas, power, chemical, water and other general industries.
• Able to work well with a team.
• Proficient in Microsoft Office, including Word.
• Proficiency in English (written and spoken).
• Willingness to travel extensively (60–80% of the time).
• Valid driver's license and ability to travel to customer sites.

Preferred Qualifications

• SAP knowledge in SD;MM;PP.
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus.
• Knowledge of instrumentation, controls, or programming.
• Experience with API 686 standards.

What We Can Offer You

At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life, you're in.

Our benefits include:

• Competitive Salary
• Medical, Dental & Vision Insurance
• Retirement Planning & Financial Wellness Resources
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Short- and Long-Term Disability
• Parental Leave
• Life, Supplemental Life, Child, Spousal, and AD&D Insurance

Benefits vary by job, location and/or collective bargaining agreement.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-19721

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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