Implementation Manager Europe

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

About the role

Remote Europe or Hybrid in Barcelona / Palma

Nuitée is hiring an Implementation Manager to own the hotel onboarding journey and become the first-line technical support for our direct supply partners.

You’ll be the person who takes a hotel from signed contract to live on the platform: running kickoff calls, coordinating connectivity setup, keeping every internal team on schedule, and being the first point of contact when something technical needs fixing.

This is a new role at Nuitée. As direct supply grows, onboarding needs to move faster and feel more coordinated for the hotels going through it. Your job is to be that owner: the single point of contact who keeps every step: from contract to go-live; moving smoothly.

A good way to think of it is: you’re the single thread connecting the hotel, and everyone internally who needs to make onboarding happen.

What makes it interesting for you:

• You own a critical process from day one, with real, visible impact: every hotel live faster is a direct result of your work
• You get deep exposure to how hotel distribution and connectivity actually work in practice : ARI, channel managers, mapping, the full technical stack behind supply
• You work cross-functionally with Loading, Connectivity, Product, and Engineering, building relationships and understanding across the whole supply chain
• You build something from scratch: the processes, SOPs, and playbooks you create become how the company runs onboarding going forward

Nuitée has grown 10x since 2022, and was already profitable before raising a $48M Series A led by Accel. Direct supply is a growing priority for the company, and this role is central to that growth working the way it should.

The kind of problems you’ll work on:

• How do we get a hotel from signed contract to live in days?
• How do we make sure ARI connectivity is set up right the first time, so it doesn’t turn into a support ticket later?
• How do we resolve technical issues fast, and know exactly when to accelerate versus solve directly?
• How do we build the SOPs and documentation that let onboarding scale without everything depending on one person’s memory?

This role fits someone who:

• Has 2+ years of experience in hotel onboarding, connectivity, operations, or travel technology
  has worked directly with hotels, channel managers, OTAs, bedbanks, or hospitality tech systems
• Is confident leading calls with external partners and building real relationships with hotel contacts
• Understands how hotel distribution and connectivity work, and isn’t intimidated by troubleshooting technical issues
• Is organised and structured, able to run multiple onboarding pipelines and open tickets at once without dropping any of them
• Is customer-focused, with a proactive instinct for solving problems before they become bigger ones
• Is comfortable with ambiguity — this role and its processes are being built from scratch

You will do well here if you are hands‑on, organised, and energised by owning a process end to end.

This is less suited to someone who wants a fully defined playbook from day one, prefers to stay behind the scenes, or needs heavy structure before they can move.

Why Nuitee?

At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.

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