Helpdesk Agent French+English based in Tenerife

This position is at CRIT

The selection process will be fully managed by CRIT.

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# Descripción Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain. Responsibilities * Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities. * Identify, evaluate and prioritize customer problems and complaints. * Analyze customer problems and formulate plans of resolution. * Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. * Evaluate new services, processes and technologies introduced at the helpdesk. * Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements * Work with departmental staff to promote, develop, and maintain strong customer service values. * Escalate unresolved issues to support leads, designated (Client) service group. Requirements * Mandatory languages (fluent): **Main language** (French) **+ English**. Valuable: upper intermediate Spanish * Basic PC Skills * Good communication skills * Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. * Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation * Baic understanding of the principles, theories, and practices of group dynamics and/or team development * Basic Business Development:, Results Focused, Initiative * Customer-oriented We offer: * Contract through temporary agency and wide possibilities of job stability * Full day of 40h per week from Monday to Sunday (5 working days) * Good work environment and development in a multicultural and dynamic environment

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