Field Solutions Engineer

Field Solutions Engineer

Our client is a well-established, globally operating manufacturer of commercial laundry and cleaning solutions. With a strong heritage spanning decades, they have built a reputation for innovation, reliability, and customer-centric engineering. Their product portfolio serves hospitality, healthcare, industrial, and facility management sectors across North America and beyond.

The company is committed to delivering connected, intelligent systems that optimize operational efficiency for their customers. They are seeking talented technical professionals to support their growing ecosystem of smart, networked devices and digital solutions.

Connectivity R&D & Testing: Lab testing of gateways, access points, VLANs, and firmware; defines blessed network baselines and change checklists to ensure reliability.

Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.
Escalation Engineering (Tier 3 / VIP): Owns P1/P2 connectivity and platform incidents; performs deep technical troubleshooting and engages Engineering for root cause analysis; closes the loop with support playbooks and known-error articles.
trains Support team on emerging patterns and best practices.
VIP & Strategic Customer Support: Provides direct support for pre-install design, complex triage, and post-mortems for VIP and high-visibility accounts; Conducts planned site visits for pilots, complex installations, and challenging incidents to ensure customer success.
Files structured bugs with reproducible test cases and telemetry gaps; Tier 3 Queue & Quality: 5–8+ years of hands-on experience in networked/IoT support or solutions engineering; deep expertise in networking fundamentals.
~ TCP/IP, DHCP/DNS, VLANs, Wi-Fi (controller/AP deployment), VPNs, TLS/certificate management, firewall/NAT, packet capture & analysis.
~ Linux/CLI proficiency and experience with incident leadership and escalation management.
~ data-driven, detail-oriented, with curiosity to understand complex systems and troubleshoot systematically.

Scripting experience (Python / Bash) for network automation and troubleshooting.
Cloud logging and observability experience (Grafana, Prometheus, CloudWatch, or similar).
Experience with Mobile Device Management (MDM) or edge gateway deployments.
ITIL certification or formal IT service management training.
Experience enabling distributors and channel partners through technical training and documentation. xqbhyrx

What's in it for you?

Leadership pathway: potential to mentor junior engineers and shape team capability development.