Service Delivery Manager - English Speaking

• Location & Work Model: Barcelona (Permanent)

• Highlight of the Project: End to end value stream

What is the project

The project involves taking charge of a core value stream within the Digital Hub team. You will oversee the complete lifecycle - from product evolution and delivery roadmaps to live services, risk management, and required governance. You'll collaborate with regional and global technical and functional experts, offshore 3rd-party teams, and internal customers to ensure smooth, efficient operations.

The role & its responsibilities

Here is what you will be responsible for and what you will achieve:

• Roadmap and Delivery: You will execute delivery plans, roadmaps, and release schedules while facilitating Agile ceremonies (Scrum/Kanban) to ensure milestones are met on time and within budget.

• Live Services Operations: Oversee day-to-day operations to make sure service availability, reliability, and performance meet the expected standards.

• Resource and Financial Management: Track metrics, manage team resources, resolve dependencies early, and produce monthly governance reports.

• Stakeholder & Vendor Management: Bridge the gap between the business needs and offshore managed service vendors (SDM, Scrum Master, Technical Leads) to ensure KPIs and SLAs are met.

• Continuous Improvement: Identify areas for improvement, address performance gaps, and foster a culture of continuous learning within the team.

What you should bring

To make this role a success, here is the profile we are looking for:

The Must-Haves

• Experience: 6+ years of project management experience with a proven track record in delivering IT Application projects.

• Global Exposure: Experience working in a global team and managing distributed teams across varied time zones and geographical distances.

• Tools & Frameworks: Proficiency in JIRA, MS Project & Confluence along with Agile DevOps experience and familiarity with ITIL frameworks.

• Soft Skills: A proactive, solution-oriented approach with excellent communication skills to influence business decisions and motivate teams.

The Nice-to-Haves

• Operational Background: Experience managing live services/IT operations, including incident, problem, and change management.

• Technical Acumen: Understanding of Applications Technology to credibly challenge technical teams (ideally with experience in CRM, Digital, or Back Office).

• Certifications: Project management qualifications, Agile Certifications, or ITIL training.

What's in it for you?

• The Challenge: You'll balance competing pressures from various stakeholders while managing virtual teams and ensuring the seamless delivery of products and live services.

• The Salary: To be discussed during the process.

• The Vibes: A proactive, collaborative environment that encourages continuous learning and interaction with various cultural backgrounds.

• Work Model: Hybrid system, 3 days in the office (Hospitalet)