Senior Workforce Planner

Job ID: 10464462 | Amazon Commercial Services Pty Ltd

Amazon is on a mission to become the world's most customer-obsessed company and we need exceptional people to help us get there. If you’re passionate about building something extraordinary, this is your opportunity to be part of that journey.

We’re seeking an experienced and driven Senior Workforce Planner to spearhead nationwide high-volume hiring initiatives for our Customer Fulfillment and Delivery Services teams. In this newly created role, you will manage the delivery of associate labor through direct sourcing channels, vendor suppliers, and daily vendor management and engagement initiatives.

Amazon’s operations network in Australia is growing at pace. This is a rare opportunity to join at a pivotal moment and help shape how we scale our workforce to match this unprecedented growth.

This role would be based at either the Ravenhall, Dandenong or Craigieburn Fulfillment Centre with travel required to various locations within your assigned region (up to 25%).

Key Job Responsibilities

• Drive end-to-end workforce staffing—manage the delivery of associate labour through direct sourcing channels, vendor partnerships, and daily supplier engagement.
• Drive community engagement—own the tactical development and execution of community outreach plans to build sustainable talent pipelines.
• Partner cross-functionally—collaborate with Finance and Supply Chain teams on labour demand planning across multiple sites.
• Champion process improvement—work with Product and Program Management teams on technology enablement and automation initiatives.
• Deliver on key metrics—own vendor engagement, peak planning, cost-per-hire, compliance, and the development of a scalable, lights-out workforce planning workflow.
• Influence without authority—coordinate and align staffing leads and cross-functional partners to execute nationwide workforce staffing events.

Basic Qualifications

• Experience with workforce planning.
• Experience working with and influencing senior level stakeholders.
• Experience with analytical tools and ability to dive deep into metrics and reporting.
• Experience in vendor management.
• Experience in technical support work, engineering, or an operations environment.
• Knowledge of Microsoft Office products and applications.

Preferred Qualifications

• Experience with financial or business analysis.
• Financial planning or commercial analyst experience.

Acknowledgement of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.