Senior Solutions Architect

We're looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs' world-class Customer Experience team
This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center
As a Solutions Architect, you'll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight
You'll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base
You'll operate with one foot in the code and the other in the customer's world
Whether it's understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces- you'll bring clarity and confidence to complex technical landscapes
You know the difference between \"pets and cattle\" and why that matters for scalable observability
You'll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed
As an embedded partner during critical phases, you'll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer's architecture, goals, and constraints
Along the way, you'll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams
Success in this role means being a strategic thinker and a command-line problem solver
You're passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement
Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact
Effective in working with customers, including business executives, project managers, and IT development staff
Effective in understanding business needs and distilling the information into business and technical requirements
Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions
Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
Be a strong advocate for adherence to standards and best practices
Stay current on Grafana Labs, observability, and related technologies
You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you
Benefits
Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
Healthcare: We're proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
Retirement planning: There's no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we'll also reimburse you up to $175 a month for a personal co-working space
Choice of tech: There's no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we'll refresh them every three years
Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
Global Employee Assistance Program: We offer all team members a 100% confidential support service with ******** access to professionally qualified counsellors and specialists
Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
Direct experience with o11yExperience with Cloud Platforms - AWS, GCP, AzureExcellent communication skills to communicate with customers, partners, and internal members5+ years of experience working on deployment teams, using project management techniquesA proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customersLocated in SpainKubernetes (kubectl, Helm, Tanka preferred)Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)Self-starter, adept at picking up new skills and technologies, and eager to break new groundVision to help us take our company to the next level
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