Danish or Norwegian Customer Service Coordinator (H/M/X)

Location: Vilassar de Mar, Barcelona

Work model: 100% on-site

Salary: €24,000–€30,000 gross per year, depending on experience and suitability for the role

Do you speak Danish or Norwegian and have experience in customer service, administration or incident coordination?

At Manpower, we are recruiting a Customer Service Coordinator for an international company that manages maintenance services for retail stores across Europe.

This is a fully on-site position in Vilassar de Mar, approximately 30 km from Barcelona. Before applying, please make sure that you can commute to the office every working day.

Your responsibilities

• Support Danish or Norwegian customers by phone, email and chat.
• Register and manage maintenance requests through a ticketing platform.
• Coordinate technicians and external service providers.
• Follow up on incidents until they are fully resolved.
• Manage maintenance requests for a portfolio of retail stores.
• Communicate with customers, suppliers and internal departments.
• Prioritise urgent requests and keep customers informed.

What we’re looking for

• Native or C1 level of Danish or Norwegian.
• Good level of English or Spanish for internal communication.
• Previous experience in customer service, administration, coordination, back office or incident management.
• Strong organisational and communication skills.
• Confidence managing several requests and priorities simultaneously.
• Availability to work 100% on-site in Vilassar de Mar.
• Availability to participate in rotating on-call duties.

Previous experience in facilities management or maintenance services is valued but not essential.

Conditions

• Permanent contract directly with the hiring company.
• Salary between €24,000 and €30,000 gross per year.
• The final salary will be determined according to relevant experience, autonomy and overall suitability for the position.
• Salary expectations will be discussed and aligned before the company interview.
• Additional bonus, subject to the company’s bonus scheme.
• Working hours from 08:00 to 17:00 or from 09:00 to 18:00.
• Rotating on-call duties.
• Initial training and ongoing support.
• Expected start date: second week of August.

If the location, on-site working model and salary range match what you are looking for, we would be happy to receive your application.