Global Escalation & Incident Lead
IBM Computing
IBM Software is seeking a Manager of Escalation Management to lead a global team delivering critical incident and escalation support for Confluent products. This remote leadership role focuses on optimizing resolution times, enhancing customer satisfaction, and driving continuous improvement across regions.
You will manage direct reports across EMEA, APAC, and AMER, coaching them to high performance while coordinating with Product Support, Engineering, and Customer Success.
#J-18808-LjbffrOferta de empleo publicada 18 horas atrás
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