Customer Operations Improvement Manager

AUTO1 Group is Europe’s leading digital automotive platform. We revolutionize the used car market with our well-known brands Autohero, compramostucoche.es and AUTO1.com.

Our Customer Operations team focuses on optimizing operational workflows, improving scalability, and enabling smarter ways of working across our European C2B business. We work cross-functionally to simplify processes, reduce operational complexity, and drive automation and AI-driven solutions that improve both operational efficiency and customer experience.

Our ultimate goal is to enable scalable operational growth through process excellence, automation, and continuous improvement.

What We Offer:

• Attractive salary aligned with the responsibilities and value of the role
• Full-time working hours from 9:00 to 18:00
• 22 vacation days, plus your birthday off
• Reference office: Madrid HQ
• International and fast-paced environment with high visibility and ownership

Job Description

As Customer Operations Project Manager , you will play a key role in improving and scaling customer operations processes across our international C2B business in Europe.

You will work cross-functionally and independently to identify operational bottlenecks, manual work, and process inefficiencies, driving initiatives focused on simplification, automation, and scalability rather than traditional customer service activities.

Your mission will be to improve operational output, reduce manual effort, and enable scalable growth through smarter operational processes and automation.

We are looking for a hands-on, impact-driven professional with strong ownership, curiosity, and problem-solving skills who thrives in fast-paced environments and enjoys understanding how operations work in practice.

Your responsibilities will include:

• Identify and improve inefficient or repetitive operational workflows
• Develop a deep understanding of customer operations across our European markets, identifying operational differences, local constraints, and best practices
• Deep dive into workflows related to:
• Contract management
• Payment processing
• Financed and leased vehicles
• Payment and purchase blocking management
• Identify manual, repetitive or inefficient activities and drive automation, AI-driven solutions and process redesign to improve scalability and customer experience
• Translate operational pain points into structured improvement initiatives, business cases and implementation plans
• Coordinate projects end-to-end, from process analysis and solution definition to implementation and impact measurement
• Collaborate cross-functionally with Product, Finance, Purchasing, Business Analytics, and Operations teams to drive process improvements and automation initiatives
• Manage and align multiple stakeholders across HQ and local teams to successfully drive operational initiatives
• Work closely with local teams across Europe to understand operational realities on the ground, challenge assumptions and ensure solutions are scalable across different market setups
• Contribute to business scalability by enabling higher operational output with the same effort

Qualifications

• Experience in Operations, Project Management, Process Excellence, Consulting or fast-paced scale-up environments 
• Strong analytical and problem-solving skills 
• Ability and willingness to work closely with local teams across multiple European markets, understanding different operational realities and translating them into scalable solutions
• Experience driving operational improvements and managing cross-functional stakeholders
• Curiosity to understand how operations work in practice, challenge existing processes and identify opportunities for simplification, automation and scalability. 
• Interest or experience in automation, AI applications, and operational tooling is highly valued
• SQL knowledge and experience with Excel/GSheets 
• Fluent in English; additional European languages are a plus

Additional Information

Join us and help revolutionize the way vehicles are bought and sold!

Contact

Nuria Madrazo

Apply quickly and easily via WhatsApp and be part of the transformation in how cars are bought and sold!

Simply send us your CV to Mostrar número de teléfono or click here ➞  Superchat