Customer Success Manager, Looker

Location: Madrid, Spain; Dublin, Ireland

Requirements

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a customer‑facing role, driving customer development programs.
• Experience in a technical role such as a customer engineer, support engineer, or professional services consultant performing technical troubleshooting.

Preferred qualifications

• Master's degree in a Management, Technical, an Engineering field, or equivalent practical experience.
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience leading or project managing complex analytics, business intelligence, or data warehousing programs in enterprise organizations.
• Excellent communication, presentation, and program management skills.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Role

As a Looker Customer Success Manager (CSM), you will act as a lead technical advisor to Google Cloud’s customers by enabling them to architect and use Business Intelligence (BI) tools. You will partner with customers to develop and execute success plans: organizational, programmatic, and deep technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove technical barriers and identify opportunities to help customers expand their use of Google Cloud products through technical advisory. You will recommend technical best practices and architectural changes to accelerate their onboarding and migration plans. You will also act as a technical customer advocate for product features and requirements, bridging the gap between customer needs and engineering.

• Serve as a subject‑matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
• Drive the onboarding and adoption of Google Cloud Looker solutions for a portfolio of Accounts.
• Collaborate with customer‑facing Account teams and executives to develop tactical and technical plans that help customers achieve the business objectives.
• Advise executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Partner with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.

Spain: €100,000 – €103,000 (EUR) + 42.86% bonus target + equity + benefits

Ireland: €118,000 – €121,000 (EUR) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Google is proud to be an equal‑opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.