Partner Support Agent - Portuguese speaking, 12 months fixed contract (all genders)

The Opportunity

As a Partner Support Agent, you will drive the success of our Priority B and C partners by managing their inquiries via tickets and overseeing the full lifecycle of their accounts, including onboarding and offboarding for new and existing locations. You will balance the needs of both groups of customers and play an essential role in keeping our partners and members happy.

This is a 12-month parental leave cover.

What you will do

• Onboarding and offboarding processes of Priority B and C locations
• Respond to Priority B and C partners’ requests within the agreed service level agreement via Zendesk and e‑mail
• Take ownership for clear and accurate partner profiles
• Support partner managers and the customer experience team with specific partner‑related inquiries
• Provide insights on technical/operational limitations to the knowledge and training team
• Support Partner Support Specialists with contract changes and merchant changes tasks, as well as setting partners live

What you will need to succeed

• Bring a hands‑on mentality and consistent high‑quality performance
• Have strong problem‑solving and multitasking capabilities, combined with close attention to detail
• Be proactive and structured in identifying priorities and driving tasks through to completion and following the deadline
• Have excellent communication skills in English and Portuguese, both spoken and written
• Feel comfortable using tools such as Zendesk, Pipedrive, USC backend and Partner Portal
• Have a good understanding of clauses and terms of USC partnership contracts

What's in it for you

• Free Urban Sports Club L Pro Membership Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on‑site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk‑swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).