Banking Operations - Claims Specialist German market

About the opportunity

As a part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team. 

In this role, you will:

• Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.

• Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.

• Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.

• Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.

• Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.

• Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.

• Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.

• Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.
  
   

What you need to be successful in:

• Initial experience or a strong interest in banking operations, legal, or regulatory topics.

• A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.

• You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.

• You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.

• Demonstrate a data analytics mindset to properly understand the data provided to you , and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).

• Fluent German and English (written and spoken) are required. Any other European language is a bonus.

• A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.

What we offer

• A fair, transparent, and confidential recruitment process.

• Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.

• Gain exposure to global operations and regulatory frameworks.

• Collaborate with diverse teams in a dynamic, fast-growing company.

• Enjoy a culture that values innovation, ownership, and continuous improvement.

• The opportunity to positively impact your career journey as you continue to grow with us .

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Do you see yourself thriving in this role?

We’d love to see your application even if you don’t meet 100% of the criteria. You may just be the right fit for this or other roles!

Equal opportunities for all

At N26, we believe our strength lies in our people and the varied perspectives they bring. We strive to build diverse teams that drive innovation and business success. We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages.

We are committed to providing an excellent and accessible candidate experience. If you require any accommodations to make this process work for you, please let us know. We’re here to support you!

Discover more about Diversity & Inclusion at N26: