Customer Service Representative in Barcelona! - Barcelona, Cataluña, Spain

Exciting Opportunity: Customer Service Representative (Slovenian) in Barcelona!

Position: Customer Service Representative (Slovenian)

Location: On-site in Barcelona

Employment Type: Full-time (38.5h/week) with a Temporary Contract

Join our dynamic team in Barcelona as a Customer Service Representative for a prestigious travel company! If you're passionate about delivering top‑notch customer service and love working in a multicultural environment, this is the role for you.

What You’ll Do

• Engage with international travelers and accommodation suppliers, understanding and addressing their needs with the highest level of service.
• Handle inquiries related to services, payments, and technical requirements via email and phone.
• Ensure smooth communication by providing accurate information and following set processes.
• Be the go‑to problem solver, navigating tricky situations with a positive and motivated mindset.

What We’re Looking For

• Languages: Slovenian (C2) and advanced English.
• Skills: Strong communication, interpersonal abilities, and PC proficiency (Office 365, CRM Database).
• Mindset: Solution‑driven, goal‑oriented, and adaptable to changing priorities.
• Experience: Prior customer service or contact centre experience is valued.
• Location Flexibility: Ability to work on‑site and remotely (within 100km of the office).

What We Offer

• Feel Good Program: Enjoy Spanish lessons, fun activities like beach volleyball and roller skating, and quizzes with prizes!
• Health Insurance: Free private health insurance upon receiving a permanent contract.
• Flexible Benefits: Nursery school transport options after probation.
• Work Environment: Modern offices well‑connected by public transport, near the Glories shopping mall (Westfield).
• Perks: Free coffee every day and fresh fruit once a week.
• Career Growth: Be part of a leading department with excellent learning and development opportunities.
• Training: 3 weeks of initial training with ongoing personal coaching.

Ready to embark on this exciting journey with us? Apply now and take the next step in your career!