Customer Engineer (External Identities)

Job Title:External Identities Customer EngineerRole type:Advisory - architecture, consulting, and support to help customers drive solutions and resolutionsSkills Required:Active Directory & Microsoft Entra ID External Identity ManagementBroad knowledge of Microsoft Entra ID products with deep understanding of the following:Microsoft Entra ID External Identities, including:Microsoft Entra Business to Consumer (B2C) including custom policiesMicrosoft Entra Business to Business (B2B)Microsoft Entra for CustomersCross-Tenant Access SettingsCross-Tenant Access SynchronizationMicrosoft Entra ID P1Optional SkillsMicrosoft Entra Connect, Active Directory Federation Services, Microsoft Identity ManagerTechnical experience with hybrid infrastructures, architecture designs, and technology management.8+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshootingUnderstanding of Microsoft’s Modern IT Architecture and StrategyProven track record in successfully planning, deploying, operating, and optimizing cloud environmentsAzure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)Candidates must be able to work independently.Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.Advanced Microsoft certifications are preferred.BA/BS (or higher) in Information Technology or equivalent experienceExpert level of Microsoft enterprise software product offeringsDemonstrated excellent customer service skillsRelevant Certifications:SC-300 Identity and Access Administrator Associate #J-18808-Ljbffr