Senior Customer Success Manager T Cloud Public (m/f/d)

Senior Customer Success Manager T Cloud Public (m/f/d)

• Full-time

We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

We are looking for a motivated and customer-focused Customer Success Manager to join the T-Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross‑functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Key Responsibilities

Customer Journey Management: Own and improve the end‑to‑end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.

Customer Support: Assist customers with platform‑related issues, coordinating with technical teams to provide timely and effective resolutions.

Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.

Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.

Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.

ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.

Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands‑on experience and mentorship.

Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.

ITIL Certification.

Familiarity with documentation and project management tools like Confluence and Jira.

Strong communication skills in English verbal and written.

Customer‑oriented mindset with problem‑solving capabilities.

Ability to collaborate effectively with multiple teams and stakeholders.

Proactive attitude and eagerness to learn and grow within the role.

Prior experience is a plus but not mandatory; this role is designed for growth.

What we do offer you?

• T‑Social: social initiatives (sports, community, health, ...)
• Hybrid work model (remote/on‑site)
• Flexible working hours

Growth & Development

• Weekly language classes (English & German)
• International mentoring sessions & experience days
• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Social fund

Wellbeing & Time Off

• 26+ working days of vacation per year

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.