Customer Service Desk Team Lead Europe

Uniting to lead our industry towards a more sustainable future for our customers and markets.

Our company

Archroma is a global leader in color and specialty chemicals with strong market insight, highly

talented people and a long history of material excellence and expertise. Archroma is headquartered in

Pratteln near Basel, Switzerland, and operates with approximately 4.000 employees in 42 countries

and with over 30 production sites. Through our two Business: Textile Effects (TE) and Packaging

Technologies (PT), we deliver specialized performance and color solutions to meet customer needs in

their local markets. A company committed to innovation, world-class quality standards, high service

levels, cost-efficiency and sustainability, Archroma develops technologies that improve the beauty

and performance of everyday products. Products enhanced, colors enhanced, performance enhanced

Our people

Our people have a rich tradition of working side by side with our customers as long-term partners,

developing tailored solutions that help customers deliver business success. Every day, with our

passion, commitment to excellence and innovation, our people create specialized performance and

color solutions designed to appeal to our senses and emotions for a greater life experience. At

Archroma we foster diversity, equity and inclusion for everyone, whatever their gender, nationality,

age, educational level, etc. Our different backgrounds and talents enrich our perspective and help us

create a performance-driven and collaborative culture, based on its AACC pillars: 1) Achieve and

exceed; 2) Adapt and innovate; 3) Center on customer; and 4) Collaborate and embrace diversity.

We touch and color people’s lives every day, everywhere.

role

Allocated to our Packaging Technologies organization we are looking for a highly motivated and

proactive team member in the position of

Customer Service Desk Team Lead Europe

This is a permanent and full-time position, leading a team of 8 multi-skilled professionals.

Key responsibilities:

• Responsible for providing local and regional business support within Sales & Distribution (SD),

ensuring efficient Order-to-Cash processes and operational performance. This includes

managing approvals, monitoring order fulfillment, handling shortages, and supporting audits

and team training.

• At a regional level, you drive process improvements and harmonization, implement new tools

and workflows, and ensure strong cross-functional collaboration. You also support sales

teams in strategic initiatives and special projects. xqbhyrx

• In your project management role, you coordinate regional and global initiatives, act as a key

contact for SAP SD/O2C implementations, and lead process design and improvements in

collaboration with IT.

• Additionally, you focus on team development and onboarding, training members on key

frameworks (AACC), and promoting efficiency, simplicity, and effective communication across

teams.

Profile:

• At least 5 years of business experience in an OTC function in a multinational company as a team leader

• Project experience is valuable

• Fluency in English (mandatory)

Skills and Competencies:

• Strong communication and interpersonal skills

• Effective collaboration with internal teams and external partners

• Ability to understand and define business and project needs

• Adaptable and self-motivated team player

• Comfortable working in an international environment

• Able to work independently and take initiative

• Flexible and highly collaborative across all company levels

Others:

- Position based in Spain (El Prat de Llobregat, Barcelona)

- Work permit is requested

Your Application

If your background and personal experience fits this profile, please send us your complete application via LinkedIn